Outbound Calling Executive

We are ESco

  • We provide quality services to professional publishers and we do it really well
  • We work with some of the UK’s most well-known publishers
  • We've been alive and thriving for over 35 years
  • We're renowned experts – high quality, high standards
  • Our people are everything. If you’re successful, we’re successful.
  • We encourage and reward hard work whilst aiming for the best work/life balance for every member of our expanding team

As an Outbound Calling Executive, you will be working on the Outbound Calling team contacting existing customers on behalf of our Publishers. The Outbound calling team is part of our friendly Subscriptions team.

Your Duties

  • Calling current and lapsed customers to renew subscriptions and processing orders over the phone
  • Liaising with Accounts departments regarding overdue invoices and lapsed payment plans
  • Diarising notes on the subscription database
  • Actioning amendments on the subscription database
  • Handling customer payment details securely

Who are you?

  • Excellent telephone manner and good attention to detail
  • A good working knowledge of Microsoft Word, Excel and Outlook
  • Good spelling, grammar and command of English language
  • A quick learner and a confident and friendly person
  • Have your own transport due to our beautiful rural location (car, bike, pony and trap, all modes accepted!)

Why ESco?

  • Full training will be given
  • Four weeks paid annual leave and bank holidays (pro rata if part time)
  • Excellent working environment (modern, purpose-built office setting with the peace and space of the countryside)
  • The team. Simply. The. Best. (www.esco.co.uk/people)
  • We're an Investors in People company - our people are important to us. If you're successful, we're successful

Hours…

  • 9.30am – 1.30pm over 3 – 5 days (12 – 20 hours per week)

What next?

Send us your CV with a bit of blurb explaining why you'd like to become part of the fab ESco team, and why you believe this is the job for you to: Charlotte Manning, email address: vacancies@esco.co.uk