Meet the Team

At ESco, we think people are pretty important.

Meet some of our lovely, passionate, positive people.

Matthew O'Malley

Technical Manager

Matthew joined ESco in 2010 as an IT Executive, leaving behind his first love, farming. Matt has stridden through the ranks at ESco to his current position as Technical Manager. The glue of all things technical at ESco. During office hours Matt can be found at almost any desk, solving almost any problem, and always in the calmest manner possible. We think he might be unbreakable. During his spare time, Matt can be found farming, shooting, repairing or adventuring on his boat, holidaying with friends, and lastly, if there's any time left, at the pub.

Did you know? Matt recently completed Mucky Races the Gauntlet 6K Mud Race at Spains Hall (27th of 170) with Team ESco.

Nicknames: Captain, Mate

Lee Turbard

Technical Director

A long time ago in a converted pig building far, far away, Lee and his full head of hair joined ESco to earn some Christmas spending money by stuffing promotional year planners into postal tubes. A quarter of a century and one traumatic separation later (the aforementioned hair), Lee presides over our crack team of IT commandos as ESco's Technical Director. He suffers from several addictions, chiefly a compulsion to “prep data” or “watch Star Wars” at any opportunity. Occasionally we let him out of the office so he can pretend to be a rock star.

Did you know? Lee recently completed Mucky Races, the Gauntlet 6K Mud Race at Spains Hall with Team ESco for The Smile of Arran Trust and the FoxG1 Foundation.

Nicknames: Turbo

Roger Duffin

Director

Roger joined ESco in 1999 bringing a wealth of knowledge with him, having spent the previous 27 years in the publishing industry. Roger is our projects guru. If you want something done, on time, on budget and to the highest standard...Roger is your man. In the office, Roger is involved in strategic planning, finance and purchasing, the overseeing of key client accounts and several operational areas of ESco's business including the mailroom team and print and production. Out of the office, well, Roger has 5 dogs, 30 chickens, and a footpath through the garden he's trying to close down. You will mostly find him at the gym, mowing the lawn (with his two, two year old grandchildren trailing behind), out on the bike with the dogs, behind his desk or, understandably, face down asleep at his kitchen table.

Did you know? Roger was a keen competitive middle distance athlete, and ran for Braintree AC first team till the age of 40. He stood down only recently.

Nicknames: Bill, Dodgy Rog (totally unwarranted, promise), Dad (as in Father ESco)

Darren Laplain

Head of Development

In search of re-joining the rat race after living off the grid travelling around Europe in a motorhome, Darren joined ESco in 2007. After a short stint in the mailroom, and several different roles within the IT team Darren has reached the dizzy heights of Head of Development. Outside of work Darren spends most of his time running around after his 2 young kids and trying to teach them important life lessons: 'Rock music rocks!', 'Always say "Please" and "Thank you"', and 'There is no situation in life that can't be improved by a cookie'. Although they seem to have picked the last one up themselves from the Cookie Monster.

Did you know? Darren has a 25 year old copy of The Beano in his glove box.

Nicknames: Dazza

Andy Barnard

IT Team Coordinator

Andrew joined ESco in January 2011 as a Print Executive in our busy Production Team, progressing into our IT Department in August 2013 to exercise his wealth of IT knowledge gained during his Computing degree. Monday to Friday Andy is a pro-active and busy IT whizz, with his free time being spent in the terraces at Cambridge United, playing cricket, getting competitive with the ESco Badminton team, or working up a sweat... in the pub.

Did you know? Andy captains a local cricket club, who seem to spend the majority of their “training” sessions supporting the village pub.

Nicknames: Andy Mate

Greg Viney

Developer

Greg began his ESco life in December 2013. You'll find him stuck behind the monitor as a developer focussing on SQL server integration and solutions. Greg enjoys competing as well as coaching judo which he has done since the age of 7. He is a 2nd Dan black belt at Cambridge university judo club which helps him stay fit enough to entertain his 3 active children.

Did you know? Greg represented Great Britain at the tender age of 17 in Judo.

Nicknames: G

John McHale

Client Services Team Manager

John McHale joined ESco one cold and windy day in December in 2005 as our Warehouse Assistant. His roles at ESco have since consisted of Warehouse Manager, Production Team Manager, Account Manager & finally, where he currently resides as Client Services Team Manager. During office hours, John can be found at his desk, drinking copious amounts of coffee, on the phone to clients and serenading his colleagues with a mixture of humming, singing and whistling (usually all at the same time). In his free time, John indulges in his love for motorbikes, spending time surrounded by women (wife, two young daughters and dog Jodie) and trying to maintain the garden.

Did you know? John is married to Client Services Account Executive, Louise McHale.

Nicknames: John Boy, Colin, Adult Toddler, Johny Mak

Sam Plume

Account Manager

Sam Plume joined ESco back in 2012 after moving back from South Yorkshire. He had enjoyed his time up in the north, however the prison facilities up there left a lot to be desired and the weather was too cold. Sam initially spent his first year at ESco in the Customer Service Team. He then went travelling in Vietnam, before coming back to ESco and then joining the Account Management Department as an Account Executive, before eventually becoming an Account Manager. In his free time, Sam can usually be found trying to play football & bass guitar, fusion cooking, or simply chatting nonsense to anyone that's happy to listen.

Did you know? Sam once featured on an episode of Gordon Ramsay's Kitchen Nightmares.

Nicknames: GA

Jess Harris

Mailing Account Manager

Jess joined the Production Team at ESco in 2013 and has been busying herself absorbing vast amounts of information. In early 2015 she stepped up to assist with the Direct Mail Marketing campaigns that we run on behalf of our clients. You can find Jess liaising with suppliers and clients, scheduling, proofing, quoting and exercising her scrupilous attention to detail. In her spare time, Jess likes dining out with friends, working up a sweat in the gym, shopping, pampering and spending time with her two babies...her chihuahuas Lola & Bruce.

Did you know? Jess moonlights in a One Direction cover band!

Nicknames: Jeff

Emma McHale

IT Executive

Emma originally joined the fulfilment department at ESco in 2003, fresh from university, but left after a couple of years to pursue a career in forensics. Returning after a siesta of 6 years and too much night work, Emma became a member of the Account Management Department in 2011. Today Em works in our IT office after she inadvertently displayed previously unknown technical skills and alongside her day to day duties happily keeps the office supplied with brownies and other baked goods! Aside from baking, Em spends her time outside of work exploring the countryside with camera in hand and likes to escape to the seaside as often as possible.

Did you know? Emma recently completed Mucky Races, the Gauntlet 6K Mud Race at Spains Hall with Team ESco for The Smile of Arran Trust and the FoxG1 Foundation.

Nicknames: Em

Kim Bell

Senior Account Manager

Kim joined ESco in 2003, working in the mailroom part-time alongside college and then university where she studied Natural History and Ecology. In 2009, post degree, Kim became an Account Manager in our client services team. These days Kim is the Deputy Manager for the Client Services Team and due to her general nosiness, she manages to get herself caught up in all sorts of projects. Kim is a real people person, with the patience of a saint and a keen eye for detail. When she's not keeping us lot in check, she spends her time camping, skiing, surfing, cycling, and doing all things outdoorsy. Kim loves live music, eating out and reading, but most importantly, going on holiday to exotic places.

Did you know? In 2014, Kim finally married the love of her life on the beach in North Devon, after FOURTEEN years together (Kim: “I've been told I could have done less time for murder”)

Nicknames: Kimbo, Kimmy

Laura Perry

Senior Account Manager

Laura started working at ESco in 2004 as a Customer Service Executive and progressed to be an Account Manager a few years later. Her love for travel eventually took over in 2009 and after a two year “break” of travelling in Australia and working in London, she re-joined ESco in 2011; today standing as a Senior Account Manager. Aside from her love of exploring new places around the world, she keeps fit through Yoga and being a part of the ESco Badminton team (oh, and the odd ski trip here and there too).

Did you know? Laura used to sing at local acoustic nights and tends to make a regular appearance at the ESco Christmas do's!

Nicknames: L-Pez, Pez, Pezza

Jennie Bell

Production & Renewals Supervisor

Jennie joined the mailroom at ESco many years ago, back in 1994. As you can imagine, Jennie's ESco knowledge is outstanding and her standards are beautifully high. In 2003 Jennie joined the Production Team and she's been an invaluable member there ever since. Always with a cup of strong Carte Noir in hand, Jen is our mother hen; loyal, dependable, hard working and generous. Jen is renowned for her mouth watering cupcakes which have sponsored many an ESco charity day. Or Friday. Or day. Outside of the office, you can find Jen baking her giant heart out, doing a spot of gardening or holidaying in sunny Spain with her man.

Did you know? Jennie has single handedly raised £1500 for charity via the medium of cake.

Nicknames: Jen, JB

Franco Podlesny

Renewals Account Manager

Wonderfully charismatic with obvious Prince Charming looks, joining ESco in January 2000, Franco has elevated to Client Services Manager in a very short 15 year time-span. He also makes coffee a lot and dreams of times gone by now being over 22 years old. A wonderfully gifted musician and, inside his head only, an International rugby player he keeps fit by pulling the lever to work the recliner on the settee. Sometimes more than once in the same evening.

Did you know? Franco is a true Polish Count and can play the National Anthem on the piano with his nose.

Nicknames: POD

Daniel Kidd

Production & Fulfilment Manager

Dan joined ESco in 2005 as Trainee Warehouse Manager and after the company's move to Trinity House he moved into the Deputy Mailroom Manager's role along with taking on the Quality Control Coordinator position. During this time in the mailroom Dan also took over purchasing. In 2012 Dan became the Printroom Manager where he continued to also manage purchasing, since then the Printroom has become the Production Office as it handles more and more IT work as well as print. Then in 2016, the Production Department merged with the Mailroom, and became Production & Fulfilment. Today, Dan is the Production and Fulfilment Manager overseeing a team of 12. Dan is a friendly positive guy. You'll mostly find him laughing with his team or getting the best deal on whatever he is buying. Dan, a married father of three enjoys spending time with his family, walking his dogs and socialising with friends.

Did you know? Dan is also a qualified brick layer.

Nicknames: Danno, Kenco, Big Bro

Kimberley Jenkins

Customer Service Department Manager

Our lovely Kimberley joined ESco as a Customer Service Executive in 2009 and today manages the ever expanding Customer Service Department of twenty. She has a keen eye for detail, organisational skills that could whip anybody into shape and a very good sense of humour. Kimberley is the go to person for all things Subs and can usually be found frantically typing away, assisting her busy team on the phones, providing internal and external training and prioritising the ever changing workload across the department. The calm in the storm, our Kimbers is our very own super subsie. In her spare time (when we let her have some), Kimberley enjoys hanging out with her beloved pooch, Albie and cooking for her lucky man when he's not on the golf course. Aside from cocker spaniels (and topping up her golf knowledge!) she has a passion for ballet, musical theatre, online shopping, sun seeking and can't resist eating out at any opportunity!

Did you know? Kimberley took a gap year to study in America.

Nicknames: Kimbers, Kimmie, Millie, KD

Cathy Street

Accounts Manager & PA to MD

Cathy started at ESco in 2004 as PA to the Managing Director. What Cathy doesn't know isn't worth knowing - the font of all knowledge. In 2014 Cathy utilised her early work life experience in accounting and sage and took on the accounts management at ESco. You will have to look hard to find her, but you will find her, in the tower office, in solitary confinement. Cathy usually has a calculator in one hand and a vat of very strong coffee in the other, or she'll be in the Managing Directors office, sharing the vat of very strong coffee and discussing... well, nobody knows and nobody dares ask. Outside of the tower, Cathy spends her time walking her dog, being wined and dined by her man and holidaying by exotic seas. Despite the abundance of ready meals and contrary to popular belief, our Cathy is one heck of a cook.

Did you know? Cathy is the daughter of an organist and choirmaster.

Nicknames: Rotweiller (she REALLY gets things done), Aunty Caff, TT

Greg Lentz

Data Analyst

Greg joined ESco in 2002 to manage our hectic and sporadic Warehouse, it became clear quite quickly that his people skills were pretty nifty, so in 2004 Greg became the Mailroom Manager. Then, in 2016, Greg took a complete career change and moved into our IT Department as a Data Analyst, where he is doing very well. Greg spends most of his time at work drinking too much coffee and being extraordinarily sarcastic. When he isn't busy winding up his poor undeserving colleagues, you will mostly find him entertaining his three beautiful daughters or at the pub.

Did you know? Greg used to be a test pilot for Airfix.

Nicknames: Ghetto (he's from Harlow), Lenzie

Graham Bastiani

Warehouse Manager

Graham joined our Warehouse team in 2008, and took over the management of the Warehouses in 2010. He's a busy boy our Graham, always dashing from pillar to post, with deliveries a plenty, if you're lucky enough to spot him, he'll likely be whizzing round on his forklift, greeting delivery drivers, scheduling outbound and inbound shipments, and liaising with our friendly mailings team. Rarely at his desk, he can barely remember what tea tastes like when it's hot. Graham has a life long love of Arsenal FC (don't hold it against him), and enjoys fishing, spending time with his famly and long walks with his lovely Springer Spaniel, Tia.

Did you know? Graham broke his leg in three places while playing football.

Nicknames: Legend, Grum

Katie Hughes

Customer Service Operations Manager

Katie joined ESco in August 2011 as a busy Customer Service Executive and after 3 years of hard work, her vast knowledge led her to become the Assistant to our Subscription's Department Manager. More recently, Katie moved into her role as the Customer Service Supervisor and is now heading up this side of the Subs Department. Katie is our ray of sunshine and our go to girl, if in doubt, ask Katie! Always smiling you will usually see her wearing a headset, holding her 'groovy chick' mug, talking any angry customers off of a ledge, assisting our team with queries and confusion and generally, lifting our mood. Outside of ESco, Katie is just as busy, volunteering at youth groups for her church, making top notch t-shirts and socialising with her friends.

Did you know? She can do a Mexican wave style movement with her tongue.

Nicknames: Fruit loop, Kathryn

Alistair Wood

Operations & Development Director

Alistair hopped aboard the ESco bus in early 2005, when he was but the young, tender age of 11. With over twenty years of experience in the publishing industry, Al is our Operations and Development Director. Boy does this guy love a gadget. Al is responsible for constantly pushing us into the future, so fast, you'd think he had his own time machine. When he isn't visiting the year 3000, Al loves the great outdoors, photography and playing in a band as well as being an elder at his local church. He has three young, active (VERY active) boys and a beautiful wife to boot. Al is always busy, planning an adventure with his kids, or researching the latest publishing software or Apple gadget.

Did you know? Alistair grew up in the Philippines! He also spent a year touring Eastern Europe with an indie rock band after uni.

Nicknames: Al, Techie Care Bear, Geek

Susan Duffin

Managing Director

Susan founded ESco in 1984. She has worked in almost every role at ESco during the last 30+ years, including database writing, sales, purchasing, warehouse management, copywriting, data prep, subscriptions handling, system testing, report writing, account management, HR, book-keeping, PR, customer service, Agony Aunt, cleaner....the list goes on. Susan is our busy, knowledgable and dependable Managing Director. Our glue and our ESco hero. In the office, you will usually find her clutching a hot coffee whilst coaching, mentoring, managing, quoting, lunching with clients or buying doughnuts for her loyal team. Susan is a passionate Christian who, in any spare time she has, enjoys spending time with her family, entertaining friends, keeping fit, cooking and reading.

Did you know? Susan went to Romania in 2002 with “Hope for the Future”, a local Christian charity focussing on relieving poverty and hardship

Nicknames: Sue, Mum, “Ganny”, She Who Must Be Obeyed , Suzie Q

Clare Gill

HR & Business Operations Manager

Clare first joined ESco in 2003 in our converted pig building, starting out in the Customer Service Department. Just a year later, in 2004, Clare began her Business Management degree and so reduced her hours and took on the role of PA to our MD. A few years passed, Clare joined our Client Services Team, got married, became Client Services Team Manager, had two beautiful curly blonde babies, and did a whole lot of learning. Now, a very different Clare to the one who joined us in 2003, Clare is our busy HR & Business Operations Manager, where she spends a lot of time "guiding" our jolly IT department onto the right path to meet their deadlines and liaising with the Account Management Department she knows so well to constantly improve the way we work. Outside of ESco, Clare spends a great deal of her time discussing Dinosaurs and Paw Patrol with son Henry and trying to work out how her daughter Florence has managed to con her into giving a second pudding. Again. Clare is also a keen baker, foodie and gym lover. Sorry, GIN lover.

Did you know? When Clare was 18, she took a gap year with three friends to go travelling around Europe. She managed two countries and stayed for a grand total of two weeks. Apparently the Hostels weren't the Five Star luxury she'd hoped for.

Nicknames: Clare Bear, Clarabella, Gilly Willy, Clarey

Louise McHale

Account Executive

Louise joined our Customer Service team at ESco way back in 2006. Working her way through various departments at ESco, Louise set up our QA controls, before progressing on to become Direct Mail Account Manager. Then after the birth of her first baby, Louise moved on and conquered the role of HR Manager and PR guru, with one hand working to keep our jolly staff...jolly, and with the other she pizazzed our website with perhaps rather too many mentions of cake...

Louise's passion for ESco continues; having returned from maternity leave after the birth of her second child (Tilly), she is further expanding the strings on her bow, by joining our top class Account Management Department, assisting with the delivery of quality services to our successful publishers in a digital age.

In her spare time, Louise is a keen shopper, socialiser, Body Pump enthusiast and Mum. You'll mostly find Louise with Poppy and Tilly hosting “Mother's Meetings” for their friends at home, enjoying a drink on the decking with her husband, or, if she's super lucky, at the pub.

Did you know? Louise is married to our Client Services Team Manager, John.

Nicknames: Lois Lane, Stop-go-Stephanie, Lou

Andy Gale

Account Manager

Andy joined ESco straight from uni, back in 2011 as a Customer Service Exec. In 2013 Andy joined the Corporate team, working on high value subscriptions sales, exercising his super keen eye for detail. Then in January 2015, a terrible thing happened. Andy left ESco to travel around Asia for six months. We spent these six months relentlessly Facebook stalking Andy, enticing him back to the warm climes of ESco's Trinity House. We were successful. So in mid-2015, Andy re-joined ESco as an Account Executive, promptly followed by a well-deserved promotion to Account Manager, which is where he is today. When Andy isn't striding through the ranks at ESco, he's touring with his band, The Jellycats, and playing at festivals. Yes, he's a rock star too.

Did you know? Andy once met Pete Doherty in a jungle.

Nicknames: Galeforce, Gale

Erica Callander

Account Manager

Remember, remember the fifth of November (2007) when Erica joined ESco? With her background in Sales and Marketing and her Blue Peter badge, Erica is well equipped to tackle the challenges of being an Account Manager. When away from her desk she can usually be found either playing tennis, listening to tennis or watching her two young children play tennis. Come on Andy!

Did you know? Erica captained the Suffolk County Tennis Team.

Nicknames: Erica-ca-ca-ca-ca

Wesley Atkins

Production Specialist

Wesley joined our IT Team at ESco in October 2010. Since that time, life has changed somewhat for Wes, moving to the Production Team in 2011, getting married in 2014, buying his first house in 2015 and in 2016 being promoted to the wonderful Production Specialist that he is today. With his quiet and unexpected dry sense of humour, Wes fits perfectly into the Production Team. During working hours you will mostly find Wes setting up documents, running IT tasks and generally getting things done.

Since 2015, Wes has either been pounding or gliding gracefully through the streets of Halstead when he decided to take up running and cycling. For extra healthy good measure, Wes also decided 2015 was the year to become a vegan. It is only since writing this “memoir” that Wes has realised that either he only truly “found himself” after marrying the love of his life, or perhaps he needed some hobbies to get out of the house.

Did you know? In September 2015, Wes played the most almighty prank, in faking his own death. He was knocked off his bike on his way to work, spent a good portion of his time laying in a ditch and lost all memory of the incident. (Wes is no longer permitted to ride a bike). Wes also, quite fascinatingly studied Meteorology and Oceanography at UEA.

Nicknames: Wesley Snipes, Michael Carrick

Sophie Clark

Account Executive

Sophie broke away from Corporate Governance and joined the Account Management Department at ESco in November 2016 as an Account Executive. When she isn't juggling a variety of subscription and trade show tasks, you will mainly see her blurry outline darting to the car for the school pick up!

When Sophie isn't tending to the needs of her two super energetic children, you'll find her practising yoga in the living room with a cold glass of wine in hand. Who said multitasking was hard!

Did you know? Before Sophie became a 'grown-up' you would have found her living as a hippie in India!

Nicknames: Soph, Sopho

Wesley Hill

Senior Customer Service Specialist

Bringing over 13 years of customer service experience, Wes joined ESco in May 2016 as a Customer Service Executive. After eight months swotting up on publishing, he speedily progressed to Senior Customer Service Specialist in January 2017.

When not in work Wes enjoys spending time with his young family, going to the cinema, sunning himself on holiday or being in the stands watching Brighton and Hove Albion (he has a season ticket at the AMEX despite supporting Chelsea!).

Did you know? Wes can play the clarinet to a grade 8 standard and the drums to a grade 4 standard.

Nicknames: Les, Party Wes

Louise Pearson

Subscription Department Supervisor

Back in November 2015, Louise joined ESco as a Subscriptions Specialist, bringing with her a wealth of customer service experience and her wonderful calm and organised manner. A little over a year later, Louise progressed on to Department Supervisor where she is today. You will mostly find Louise assisting the busy Customer Service Department with queries, learning and documenting new processes and drinking multiple cups of tea to keep her going. In her spare time, Louise likes socialising with friends, keeping fit at Yoga and absorbing sun at various holiday destinations each year.

Did you know? Louise spent three months working on a voluntary community programme for some of the poorest communities in Kenya on behalf of Camps International.

Nicknames: Lou

Federica Rainaldi

Account Executive

One rainy day in September 2010 Federica landed on the English shores from sunny Italy to follow her then boyfriend (now husband!)... a few years later, in September 2016 she joined the Corporate team at ESco as a Subscription Specialist. Recognising her fabulous attention to detail and splendid organisation skills, Federica progressed into our ever growing and busy Account Management Department as an Account Executive where she has been since January 2017. Now you can mainly find her at her desk juggling multiple inboxes or running up and down the stairs to check issue runs with the production team…that is, when she is not jetting off to Italy to see her family and get her regular dose of Vitamin D! When she isn't at her desk, chances are she's got her nose stuck in a book somewhere around the ESco building.

Did you know? Federica is actually a 'Doctor' and has a PhD in Political Science.

Nicknames: FedEx, Little Italy

Claire Hewitt

Customer Service Team Manager

In November 2016 Claire joined ESco as a Corporate Subscription Specialist. After 10 months working with the team, Claire then made the transition to Customer Service Team Manager, bringing with her a wealth of management experience.

You will mainly find Claire working with the busy Corporate team, assisting with queries, learning and implementing new processes as well as searching out any sweet treats that may be available in the office.

In her spare time, Claire looks after her horse, 2 dogs and cat, as well as her 2 young children and husband. If there is any actual spare time left, it is used to keep fit, mainly by running.

Did you know? Claire also runs a restaurant with her chef husband

Nicknames: CHewitt, Claire Bear

Connor Smith

Account Executive

Connor joined ESco in September 2016, hitting the ground running with a speedy crash course with our Crème De La Crème Subscriptions training whizz, Kimberley Jenkins, in Customer Service. Before Connor could barely finish his coffee, he was swiftly moved to the Account Management Department, where he is now as one of our busy Account Executives. You will mostly find Connor eating his never ending supply of food... Where does he put it all?! Well... apparently he burns it off, as Connor's spare time is spent at the gym, desperately trying to gain some semblance of a good physique.

When he isn't busy pumping iron, Connor is satisfying his love of sci-fi. And if you ask, he is more than happy to show you his custom lightsaber!

Did you know? Connor has a diploma in Swedish Body Massage, just don't ask him in office hours!

Nicknames: Snackattack

Want to join the team?

Head over to our vacancies section to see how you could get involved.