Testimonials

The team at ESco has been consistently attentive and accommodating over the years. Ben and Wes, in particular, have ensured positive communication and, when faced with challenges, have always been proactive and quick to respond. We truly appreciate all your hard work.

ESco continues to provide us with an excellent level of service which is customised to our needs. It is invaluable for our business to have industry leading experts both driving our subscriptions and providing reliable advice as to how we best tackle emerging industry trends.

Everything they have learned over 40 years goes into everyday at ESco. How do they do it? They invest in their people as well as their technology. They set high standards and consistently achieve them. Our subscribers like dealing with their staff if they have a query to resolve. As a partner they have helped us through the impact of a number of market changes in recent years. You certainly get honesty and straight talking from ESco. No fake promises.  They play everything with a straight bat.

We chose ESco to build our customer database because they have a deep understanding of our data. Any other solution would have involved an expensive discovery phase with developers having to decipher the data, our language and terminology. The initial build was delivered on time and on budget and the Orbit platform allows us to target our comms and visualise our audience and is continually releasing new features. This data is now the beating heart of our direct marketing activity.

Data has never been so important for media companies and Media 10’s decision to use ESco for overseeing our ‘Single Customer View’ capabilities has been the perfect choice. The simplicity of the platform coupled with the superb customer service on offer means that we feel secure in the knowledge that our staff has the best product, overseen by the most reliable, and proficient organisation. I couldn’t think of a better company to work with than ESco on this project.

At Wanderlust magazine, we’re thrilled with how ESco completely rebuilt our subscriptions report. Following significant change to our publication, our old report did not align with our new way of working. ESco produce a new report which provides us with the correct insights and “speaks the same language” as we do when it comes to how we measure subscriptions. The project took several months and involved a careful review of the logic and structure to ensure our subscription data fully reconciles. Which was a complex job done brilliantly!

We are delighted with our partnership with ESco, which has allowed us to streamline our membership management and focus on our core mission of advocating for rural life. ESco’s expertise in handling renewals, payment processing, and customer service has been invaluable. By simplifying our overcomplicated legacy processes, this partnership represents a significant shift within our organisation, enabling us to explore new opportunities with a clearer focus. Our data sets have been opened up and enhanced, thanks to the fantastic team at ESco behind it. Their support has not only streamlined our operations but also significantly improved the experience for our members. We look forward to continuing this fruitful collaboration as we work together to support and promote the interests of rural communities.

For me, what really makes ESco standout is that you always stay true to your values, a strategy that clearly pays off.

As a company only half as old as you are, we know how hard it is to keep up with all the developments and changes in the industry, but for you to keep reinventing and staying relevant and maintaining such high standards of service for your clients for forty years is quite an amazing acheivement for everyone at ESco.

The team at ESco are personable, responsive, and highly knowledgeable. I can always trust every piece of work that goes through ESco to be done efficiently and with care. It’s always a pleasure working with the team, and their willingness to work together is something that stands out to other suppliers.