Customer Service Executive

We are ESco

  • We provide quality services to professional publishers and we do it really well
  • We work with some of the UK’s most well-known publishers
  • We’ve been alive and thriving for over 30 years
  • We’re renowned experts – high quality, high standards
  • Our people are everything. If you’re successful, we’re successful.
  • We encourage and reward hard work whilst aiming for the best work/life balance for every member of our expanding team

As a Customer Service Executive, you will be involved in the day to day handling of subscription orders for our specialist clients, with the potential to grow and develop a career within a publishing services bureau.  You will be responsible for working on specific publisher titles, dealing with complex issues and liaising with members of others teams to ensure a top quality service is provided at all times.

Your Duties

  • Answering queries and processing orders over the phone
  • Diarising inbound and outbound calls on the subscription database
  • Actioning amendments on the subscription database
  • Processing requests received by post, phone, email and third party websites
  • Investigating queries received from customers
  • Handling customer payment details securely
  • Reconciliation of financial data

Who are you?

  • A good working knowledge of Microsoft Word, Excel and Outlook
  • Good spelling, grammar and command of English language
  • Aptitude to learn new databases and software packages
  • Good mathematical skills with the ability to understand accountancy procedures
  • Confident and friendly telephone manner with the aptitude to handle complaints when required
  • A proactive nature with the ability to identify problems and communicate these effectively 
  • Enjoy working in a fast-paced and sometimes pressurised environment
  • Excellent attention to detail with the ability to resolve queries
  • Good team player and inter-personal skills
  • A willingness to be flexible and carry out extra duties outside normal role
  • Have your own transport due to our beautiful rural location (car, bike, pony and trap, all modes accepted!)

Why ESco?

  • Superb career development; with opportunities to develop within a growing company
  • Four weeks paid annual leave and bank holidays plus a day off on your birthday
  • A wide range of benefits and discounts all beautifully packaged within a Perkbox subscription
  • Excellent working environment (modern, purpose-built office setting with the peace and space of the countryside)   
  • Extensive training both now and in the future to encourage and facilitate professional growth
  • An attractive salary package based on experience and current skills
  • The team. Simply. The. Best. (www.esco.co.uk/people)
  • We’re an Investors in People company - our people are important to us. If you’re successful, we’re successful

Hours…

  • Full time hours (40 hours per week)

What next?

Send us your CV with a bit of blurb explaining why you’d like to become part of the fab ESco team, and why you believe this is the job for you to: Charlotte Manning, email address: vacancies@esco.co.uk