Customer Service Executive

We are ESco

  • We provide quality services to professional publishers and we do it really well
  • We work with some of the UK’s most well-known publishers
  • We’ve been alive and thriving for over 35 years
  • We’re renowned experts – high quality, high standards
  • Our people are everything. If you’re successful, we’re successful
  • We encourage and reward hard work whilst aiming for the best work/life balance for every member of our expanding team

As a Customer Service Executive, you will be involved in the day to day handling of subscription orders for our specialist clients, with the potential to grow and develop a career within a publishing services bureau. You will be responsible for working on specific publisher titles, dealing with complex issues and liaising with members of other teams to ensure a top quality service is provided at all times.

Your Duties

  • Answering queries and processing orders over the phone
  • Diarising inbound and outbound calls on the subscription database
  • Actioning amendments on the subscription database
  • Processing requests received by post, phone, email and third party websites
  • Investigating queries received from customers
  • Handling customer payment details securely
  • Reconciliation of financial data

Who are you?

  • A good working knowledge of Microsoft Word, Excel and Outlook
  • Good spelling, grammar and command of English language
  • Good mathematical skills with the ability to understand accountancy procedures
  • Confident and friendly telephone manner with the aptitude to handle complaints when required
  • A proactive nature with the ability to identify problems and communicate these effectively 
  • Enjoy working in a fast-paced and sometimes pressurised environment
  • Excellent attention to detail with the ability to resolve queries
  • Good team player and inter-personal skills
  • Have your own transport due to our beautiful rural location (car, bike, pony and trap, all modes accepted!)

Why ESco?

  • Superb career development; with opportunities to develop within a growing company
  • A Loyalty Award Scheme where staff benefit from additional annual leave with length of service plus a day off on your birthday
  • Excellent working environment (modern, purpose-built office setting with the peace and space of the countryside)
  • A developed wellness programme which includes access to a 24/7 Employee Assistance Programme
  • An attractive salary package based on experience and current skills, with an annual salary review
  • The team. Simply. The. Best. (
  • We’re an Investors in People company - our people are important to us. If you’re successful, we’re successful


  • Full time (40 hours per week)

What next?

Send us your CV with a covering email explaining why you would like to become part of the fab ESco team, and why you would excel in this role to: Charlotte Manning, email address: