As part of our ongoing commitment to delivering exceptional service, ESco has introduced a new telephony platform across the business.
The new cloud-based system provides enhanced call handling capabilities, greater flexibility for our teams and an improved experience for customers contacting us by phone.
For our Customer Service Team, the platform offers a range of additional features designed to support faster and more effective customer interactions, including improvements on our existing call management, conferencing and transfer functionalities. The new technology also helps ensure our teams can remain connected and responsive, whether working from the office or remotely.
Investing in reliable, scalable communications technology is an important part of how we continue to support our clients and their customers. By strengthening our internal systems, we’re creating a more efficient environment for our teams and helping to ensure enquiries are handled quickly and effectively.
The rollout forms part of ESco’s wider programme of continuous improvement, with a focus on enhancing operational efficiency and delivering the high standards of service our clients expect.
As always, our clients can continue to get in touch with their usual ESco contacts and account teams in exactly the same way.
