ESco is incredibly proud of what our clients have to say about us. Here's a selection of some of our favourite testimonials...
As part of our decision to move subscription bureaus, it was essential that we improved our subscriber experience and offer an enhanced online service. The challenge was compounded as we also moved website platforms at the same time. ESco helped guide us through this complex project and we achieved an improved subscriber experience using their API. We have already seen a significant reduction in the number of online access queries from our direct subscribers and subscribers through membership organisations.
Steven Barkess, Head of Subscriptions at Emap
In an era when subscribers rightly demand instant content access, exceptional customer service and outstanding user experience we were delighted to select ESco as our subscriptions partner to ensure five EMAP brands meet those high standards. ESco stood out in our supplier selection process for their customer focus, deep understanding of publishing and subscriptions and desire to partner with their clients not just supply their clients. I am delighted that we have now completed the highly complex migration of some large and well-known brands exactly on schedule and budget – Constructions News, New Civil Engineer, Ground Engineering, Nursing Times and Local Government.
Robin Booth, MD, Emap
Everything we were told to expect from ESco we have seen. Their attention to detail and understanding of complex data has been outstanding. The service for our valuable customers is now to the very high standard we desired. We have already been able to achieve a range of product and experience improvements for our customers in just the first few months of working with ESco. I am very excited about what our work with ESco will enable us to deliver for our subscribers in the coming months and years.
Introducing a paywall to theartnewspaper.com was a big step in our plans to become a digital-first publisher. We worked closely with ESco to effectively achieve this goal. Their experience, attention to detail, solution-focussed approach and API tools meant the launch was a success and has delivered a significant increase in new subscriptions. Having met their team I value our relationship with ESco who are professional, friendly and get the job done.
Russell Toone, CEO, The Art Newspaper
In order to move ahead with our plans to become a digital-first publisher we needed to find a subscriptions bureau that could deliver our comprehensive list of requirements. We chose ESco based on recommendations and due diligence. We have been thoroughly impressed with their professionalism, and their attention to detail in the preparation and execution of the migration. We look forward to working with them to achieve our ambitious goals.
James Greenwood, Head of Subscriptions and Membership, The Art Newspaper
I would like to say how impressed I was with your team – from the people who stood up and spoke during the day through to the account teams I spoke to towards the end. You obviously have a dedicated, passionate and clever team – which is unfortunately more and more rare nowadays.
Steve Price, Recurring Revenue & Direct Marketing Consultant
Working with the team from ESco has made such a difference to our marketing and communication processes. Especially, their attention to detail, they feel like an extension to our team bringing huge added value. We could not recommend them highly enough.
Sarah Halls, Director, Wintercomfort for the homeless - Cambridge
After 25 years of running our subscriptions in-house, moving to a bureau was a significant change for Wanderlust. We're delighted to be working with ESco and have appreciated their diligence, professionalism and knowledge as we make this change. However it's the warm welcome and human face of the company that's made ESco the right partner for us. We look forward to a long and productive relationship as we work together.
John Innes, Publishing Director, Wanderlust
When you work with ESco you work with people who understand your objectives and very much want to work with you to achieve them, they don’t just try to force you into a structure that works for them.
Jeremy King, Publishing Director, Interactive Investor
The excellent account management team take ownership of your activity to ensure it is implemented effectively and will always contribute ideas and suggestions to help you improve your subscription acquisition and renewal activity.
Reporting is clear, timely and easy to interpret and the new customer facing portal ensures easy access to key performance measures quickly.
ESco have a strong team and have a very strong operations structure within that which gives you great confidence in their ability to deliver consistently and reliably.
ESco's corporate subscription service has been invaluable to The Bookseller. We have been able to grow the number of larger, corporate clients we have by tailoring our packages to meet their print and digital subscription needs. This includes the introduction of company-wide 'domain-based access', which automatically grants all employees who create an account full access to our paywalled content online. ESco's corporate subscription team provide a fantastic service and are able to deal with complicated bulk orders in a professional and efficient manner. I would not hesitate to recommend ESco to any company looking to implement a tailored, multi-user subscription package for large corporates.
Kirstine Bowen, Audience Marketing Manager, The Bookseller
Without a sturdy renewal communications programme acquisition marketing is an uphill battle for any title. Anthem has designed a complex multi-channel renewal series personalised to each of our many brands to ensure that we retain as many subscribers as we can in a cost-effective manner. ESco were fantastically supportive in the on-boarding process, helping us to make sure that every i was dotted and every t crossed.
Gemma Bailey, Marketing Manager, Anthem Publishing
I wanted to say a heartfelt thank you for all the work that you have done for us at First News. I have rarely worked with a supplier who has been so professional and dedicated, and also so genuinely lovely to work with. At every stage of our journey, you have been positive, good-humoured and focused on delivering the very best for us and I have greatly appreciated your support and advice.
Sarah Atkinson, Head of Schools Marketing, First News
During a period of great change for us, ESco have been a constant, invaluable support throughout and have tackled the challenges we’ve thrown at them with their customary humour, integrity and above all, their willingness to just get the job done. Everything they’ve done for us is of the highest possible standard, and I know no matter how complex the request, with ‘a little bit of programming’ Franco and his team will find a way to help us out. They’re a genuine pleasure to work with.
Matt Hinkley, Customer Experience Manager, Time Inc UK
Is it just me, or are all the people at ESco really nice? Super friendly, polite and helpful!
Brian Doherty, Group Financial Controller, Dods Group PLC
Since Reform magazine moved its subscriptions account to ESco in April 2015, we have been delighted with their high standards of work, professionalism and attention to detail. Our subscribers have really noticed the difference. They are helpful, friendly and efficient people to work with.
Stephen Tomkins, Editor, Reform magazine
We moved to ESco in 2015 and I can honestly say it has been refreshing to find a supplier that work so meticulously and efficiently. They made the migration period a breeze whilst being malleable to our needs; the project management during this time was second to none! Our subscribers are what our business is based on so it was imperative for us to find the right partner, which is exactly what ESco have proven to be. Their customer service to us and our customers is impeccable; I would have no hesitation in recommending them.
Tara Ridge, Sales & Marketing Manager, Taylist Media Ltd
ESco is most probably our best supplier. Scrupulously honest and hard working, the company does what it says it will do. Susan and her team are also a pleasure to deal with.
Mark Moloney, Managing Director, Trades Exhibitions Ltd
Having a broad range of publications to manage, finding the right subscriptions bureau was a key decision for us. During the migration process and beyond, ESco have been a brilliant support and managed the process with care and professionalism. They have provided us with a first class subscriptions service and have been flexible and accommodating of our requirements, whilst maintaining efficiency and reliability.
Jessica Bell, Senior Marketing Executive, Panini UK
FMC has enjoyed a 20-year partnership with ESco for one simple reason: they are brilliant at what they do! Others have tried to tempt us away but when it comes down to it, ESco's levels of service are second to none. We have always found them to be very professional, efficient and knowledgeable, and would highly recommend them to anyone without hesitation.
Jason Newington, Director, FMC
Subscribers are central to our publishing business. With ESco we're confident that the management of that relationship with our subscribers is in the best possible hands.
Simon Esterson, Director, Eye Magazine
ESco consistently exceed our customer services expectations, which are high: we run a stable of specialist consumer brands with a worldwide audience, including many readers who do not speak English as their mother tongue. We particularly appreciate the effort the customer services team put into looking after our Chinese and Japanese clients. I suspect we are one of ESco’s more demanding clients and they always step up to the plate when required, and I personally value the old-school integrity that permeates the business. We enjoy doing business with them.
Robin Shute, Data, Digital, Marketing and Operations Director, Newsquest Specialist Media
ESco have been a long-term supplier of ours and are a delight to work with. They are professional, responsive and ultimately very effective at what they do. They are very aware of our needs and always flexible in meeting our requirements. I would highly recommend them.
Karen McCarthy, Marketing Manager, Haymarket Consumer Media
ESco continue, year after year, to provide us with their usual high level of quality and service, so much so that it’s easy to take them for granted. Their attention to detail, professionalism and can-do attitude has been instrumental in developing our business over the years. I’ve yet to find something they can’t handle.
Ed Garcia, Audience Analytics Manager, Reed Business Information
As a long standing partner, we see ESco as an essential part of the process in delivering a first class service to our publisher clients. Very pro-active with a can-do attitude, it is always a pleasure to work with the team at ESco and we can always rely on them for a fast, efficient and friendly service - first class in all respects.
Nick Barnes, Client Services Director, Quadrant
Over the years we have used quite a few companies for our renewal process but ESco is by far the best. We have been with them for over 5 years now, longer than any other service supplier we use.
Simon Simmons, Operations Director, SYON Publishing
ESco bring the highest level of professionalism to the services they offer. They have been particularly helpful on projects with high levels of complexity, and have brought clarity to confusing data and complex mailings. They always deliver with a smile and genuinely go the extra mile to be of help. They are also our nicest suppliers!
Sarah Owen, Marketing Manager, RNIB
We have been working with ESco for several years. Whenever you come around to budget time you are always asked by your finance or purchasing department to get your partners to retender to try and get a better deal. ESco and Roger and his team provide us with a better deal and as importantly, fantastic customer service every working day, so why retender. I would urge you to talk to ESco for your business needs, you will not be disappointed.
Niall Wenborn, Marketing Director, Countryside Alliance
We have been working with ESco for many years and the high level of personal service from everyone is second to none. With many time-critical mailings over the year, it is reassuring to know that the work is in the hands of true professionals.
Lucy Marcuson, Head of Marketing, Armit Wines
Having worked with ESco for over ten years, they continue to provide a professional service in the fulfilment of our supporter mailings, always flexible to our needs. Above all, I value their personal service, which has endured despite the significant growth of their business over the years.
Sue Hedger, Fund-Raising & Communications Manager, Yeldall Christian Centres