ESco is incredibly proud of what our clients have to say about us. Here's a selection of some of our favourite testimonials...
After 25 years of running our subscriptions in-house, moving to a bureau was a significant change for Wanderlust. We're delighted to be working with ESco and have appreciated their diligence, professionalism and knowledge as we make this change. However it's the warm welcome and human face of the company that's made ESco the right partner for us. We look forward to a long and productive relationship as we work together.
John Innes, Publishing Director, Wanderlust
When you work with ESco you work with people who understand your objectives and very much want to work with you to achieve them, they don’t just try to force you into a structure that works for them.
Jeremy King, Publishing Director, Interactive Investor
The excellent account management team take ownership of your activity to ensure it is implemented effectively and will always contribute ideas and suggestions to help you improve your subscription acquisition and renewal activity.
Reporting is clear, timely and easy to interpret and the new customer facing portal ensures easy access to key performance measures quickly.
ESco have a strong team and have a very strong operations structure within that which gives you great confidence in their ability to deliver consistently and reliably.
ESco's corporate subscription service has been invaluable to The Bookseller. We have been able to grow the number of larger, corporate clients we have by tailoring our packages to meet their print and digital subscription needs. This includes the introduction of company-wide 'domain-based access', which automatically grants all employees who create an account full access to our paywalled content online. ESco's corporate subscription team provide a fantastic service and are able to deal with complicated bulk orders in a professional and efficient manner. I would not hesitate to recommend ESco to any company looking to implement a tailored, multi-user subscription package for large corporates.
Kirstine Bowen, Audience Marketing Manager, The Bookseller
Our customers are incredibly important to us and making sure they renew is the backbone to our subscription business – ESco are a company we can trust to get the communications out in a timely and efficient manner, and we’re very excited to try out their intelligent letter software for clever direct mail as our partnership grows. Not to mention that they are an absolute delight to work with and truly lovely people!
Teri Williams, Marketing Manager, National Geographic Kids
Without a sturdy renewal communications programme acquisition marketing is an uphill battle for any title. Anthem has designed a complex multi-channel renewal series personalised to each of our many brands to ensure that we retain as many subscribers as we can in a cost-effective manner. ESco were fantastically supportive in the on-boarding process, helping us to make sure that every i was dotted and every t crossed.
Gemma Bailey, Marketing Manager, Anthem Publishing
Laura has been a fantastic account manager, helping move things on, looking for solutions to issues when things have gone a bit wrong, and always with a smile!
Basab Bose, Financial Controller, William Reed Business Media
I wanted to say a heartfelt thank you for all the work that you have done for us at First News. I have rarely worked with a supplier who has been so professional and dedicated, and also so genuinely lovely to work with. At every stage of our journey, you have been positive, good-humoured and focused on delivering the very best for us and I have greatly appreciated your support and advice.
Sarah Atkinson, Head of Schools Marketing, First News
During a period of great change for us, ESco have been a constant, invaluable support throughout and have tackled the challenges we’ve thrown at them with their customary humour, integrity and above all, their willingness to just get the job done. Everything they’ve done for us is of the highest possible standard, and I know no matter how complex the request, with ‘a little bit of programming’ Franco and his team will find a way to help us out. They’re a genuine pleasure to work with.
Matt Hinkley, Customer Experience Manager, Time Inc UK
Is it just me, or are all the people at ESco really nice? Super friendly, polite and helpful!
Brian Doherty, Group Financial Controller, Dods Group PLC
Since Reform magazine moved its subscriptions account to ESco in April 2015, we have been delighted with their high standards of work, professionalism and attention to detail. Our subscribers have really noticed the difference. They are helpful, friendly and efficient people to work with.
Stephen Tomkins, Editor, Reform magazine
We moved to ESco in 2015 and I can honestly say it has been refreshing to find a supplier that work so meticulously and efficiently. They made the migration period a breeze whilst being malleable to our needs; the project management during this time was second to none! Our subscribers are what our business is based on so it was imperative for us to find the right partner, which is exactly what ESco have proven to be. Their customer service to us and our customers is impeccable; I would have no hesitation in recommending them.
Tara Ridge, Sales & Marketing Manager, Taylist Media Ltd
ESco is most probably our best supplier. Scrupulously honest and hard working, the company does what it says it will do. Susan and her team are also a pleasure to deal with.
Mark Moloney, Managing Director, Trades Exhibitions Ltd
Having a broad range of publications to manage, finding the right subscriptions bureau was a key decision for us. During the migration process and beyond, ESco have been a brilliant support and managed the process with care and professionalism. They have provided us with a first class subscriptions service and have been flexible and accommodating of our requirements, whilst maintaining efficiency and reliability.
Jessica Bell, Senior Marketing Executive, Panini UK
ESco helped us set up a potentially complex multi-level membership product on time and on budget. They took a highly detailed and practical approach to ensure the most workable solution for the business as well as our customers. It helps to have a supplier that sees the full picture, has strong project management discipline and a high-level of technical proficiency. I would recommend them to any publisher looking to bridge the gap between the worlds of paper and digital publishing.
Paul Joyce, Marketing Director, William Reed Business Media
FMC has enjoyed a 20-year partnership with ESco for one simple reason: they are brilliant at what they do! Others have tried to tempt us away but when it comes down to it, ESco's levels of service are second to none. We have always found them to be very professional, efficient and knowledgeable, and would highly recommend them to anyone without hesitation.
Jason Newington, Director, FMC
The decision to outsource our subscription management was obviously an extremely important one and getting the right partner was absolutely crucial. I’m pleased to say that making that decision proved, by far, to be the hardest part of the process as the implementation of the transfer and the ongoing management of our subscribers by ESco has been hallmarked by the highest degree of professionalism and care.
George Graham, Company Accountant, Wyvex Media Limited
Subscribers are central to our publishing business. With ESco we're confident that the management of that relationship with our subscribers is in the best possible hands.
Simon Esterson, Director, Eye Magazine
In my experience ESco is an extremely professional and efficient company. However what really sets them apart is the level of customer service and their attention to detail. When they say they will do something it gets done, which is rare and refreshing in this day and age.
Steve Hardiman, Managing Director, Purple Media Solutions
ESco consistently exceed our customer services expectations, which are high: we run a stable of specialist consumer brands with a worldwide audience, including many readers who do not speak English as their mother tongue. We particularly appreciate the effort the customer services team put into looking after our Chinese and Japanese clients. I suspect we are one of ESco’s more demanding clients and they always step up to the plate when required, and I personally value the old-school integrity that permeates the business. We enjoy doing business with them.
Robin Shute, Data, Digital, Marketing and Operations Director, Newsquest Specialist Media
ESco helped us specify and then deliver a much more functional - responsive - eCommerce site quickly, on time and on budget! And we have seen sales increase as a result! Top notch project management and technical support.
Paul Joyce, Marketing Director, William Reed Business Media
ESco have been a long-term supplier of ours and are a delight to work with. They are professional, responsive and ultimately very effective at what they do. They are very aware of our needs and always flexible in meeting our requirements. I would highly recommend them.
Karen McCarthy, Marketing Manager, Haymarket Consumer Media
ESco continue, year after year, to provide us with their usual high level of quality and service, so much so that it’s easy to take them for granted. Their attention to detail, professionalism and can-do attitude has been instrumental in developing our business over the years. I’ve yet to find something they can’t handle.
Ed Garcia, Audience Analytics Manager, Reed Business Information
As a long standing partner, we see ESco as an essential part of the process in delivering a first class service to our publisher clients. Very pro-active with a can-do attitude, it is always a pleasure to work with the team at ESco and we can always rely on them for a fast, efficient and friendly service - first class in all respects.
Nick Barnes, Client Services Director, Quadrant
Over the years we have used quite a few companies for our renewal process but ESco is by far the best. We have been with them for over 5 years now, longer than any other service supplier we use.
Simon Simmons, Operations Director, SYON Publishing
William Reed Publishing Ltd have been trading with ESco Business Services for approximately 10 years. They handle our circulation and subscription drives, both for new business and renewal. They are also one of the first companies we call when we have any fulfilment requirements ... In my experience, companies tend to switch their fulfilment suppliers on a regular basis, but it shows the regard we have for ESco by the length of time we have been with them. We would recommend ESco Business Services to anyone.
Christopher Reed, Production Director, William Reed Business Media
ESco bring the highest level of professionalism to the services they offer. They have been particularly helpful on projects with high levels of complexity, and have brought clarity to confusing data and complex mailings. They always deliver with a smile and genuinely go the extra mile to be of help. They are also our nicest suppliers!
Sarah Owen, Marketing Manager, RNIB
We have worked with ESco for over a year now and found them to be a great partner. They are quick to respond and provide a high quality and reliable service. I would not hesitate to recommend them.
Tim Fuller, Publisher, Premium Services, Flightglobal
We have been working with ESco for several years. Whenever you come around to budget time you are always asked by your finance or purchasing department to get your partners to retender to try and get a better deal. ESco and Roger and his team provide us with a better deal and as importantly, fantastic customer service every working day, so why retender. I would urge you to talk to ESco for your business needs, you will not be disappointed.
Niall Wenborn, Marketing Director, Countryside Alliance
We have been working with ESco for many years and the high level of personal service from everyone is second to none. With many time-critical mailings over the year, it is reassuring to know that the work is in the hands of true professionals.
Lucy Marcuson, Head of Marketing, Armit Wines
Having worked with ESco for over ten years, they continue to provide a professional service in the fulfilment of our supporter mailings, always flexible to our needs. Above all, I value their personal service, which has endured despite the significant growth of their business over the years.
Sue Hedger, Fund-Raising & Communications Manager, Yeldall Christian Centres