Support

Logging a Support Request

• Login to the Support Portal using your username and password*
• Select a Request Type
• Complete the required fields using the Support Request Guidelines below to ensure you give enough detail
• Select Create

*If you are a RemoteApp user, there is no need to enter the domain name – just enter your username in the standard forename.surname format

Adding People to a Support Request

• Login to the Support Portal using your username and password
• Select My Requests
• Select the support request you wish to add someone too
• Select Add People
• Enter the email address of the person you wish to add
• Select Add
• People involved will be able to see the request, add comments and add attachments

Viewing Your Support Requests

• Login to the Support Portal using your username and password
• Select My Requests
• Change the filter drop down to be as required

Reopening a Support Request

• Login to the Support Portal using your username and password
• Select My Requests
• Change the filter drop down to be Closed Requests
• Select the request you wish to reopen
• Add a comment to reopen the request

Support Request Guidelines

All Support Request Guidelines

• Keep the brief simple but informative
• Explain the process and how you have reached the point at which the error occurred
• Include screen shots of error messages, and progress reached before an error occurred
• Ensure your request is clear and concise

Myriad Support Request Guidelines

• Include the Myriad order number
• Include the Myriad account code
• Include screen shots of error messages, and progress reached before an error occurred
• Include promotion/subs promotion names and IDs
• Include issue names (where applicable)
• Include dates (where applicable)