IT Support and Data Technician

ESco is a publishing services bureau with over 35 years of experience, working for some of the UK's most well-known publishers, providing subscription management, e-commerce, and data analytics services to name just a few (visit www.esco.co.uk for further info). Based in Wethersfield, North Essex, we operate in a modern, purpose-built office with almost 60 staff. We value our staff highly, encouraging and rewarding hard work whilst aiming for a good work/life balance for every member of our expanding team which is proven via our Investors in People accreditation.

You will be the first point of contact for our support help desk as well as supporting our Data Analyst in processing data. You will be responsible for dealing with a range of software and hardware support issues internally and for our clients, liaising with members of other teams to ensure the smooth running of the business at all times. You will have the potential to grow and develop a career within the exciting publishing sector.

Your Duties

Support

  • Front line support to both on-site staff and external clients according to our SLA
  • Liaison with second line of support for complex issues
  • Physical set up of hardware
  • Running daily system checks
  • Completing regular tasks and running system maintenance

Data

  • Routine data cleaning
  • Routine data loads
  • Make Data selections according to brief provided by Client

Who are you?

  • Experience working on IT support or helpdesks (would be advantageous but full training given)
  • Experience of handling and processing data (would be advantageous but full training given)
  • Aptitude to understand relational databases and learn new software packages (full training given)
  • Excellent attention to detail with the ability to resolve queries
  • Good spelling, grammar and command of the English language
  • Comprehensive understanding of Windows operating systems
  • Ability to work on multiple tasks and prioritise accordingly
  • Ability to follow written and verbal instructions
  • Have your own transport due to our beautiful rural location

Why ESco?

  • Superb career development; with opportunities to develop within a growing company
  • Four weeks paid annual leave and bank holidays plus a day off on your birthday
  • Excellent working environment (modern, purpose-built office setting with the peace and space of the countryside)
  • Extensive training both now and in the future to encourage and facilitate professional growth
  • An attractive salary package based on experience and current skills
  • The team. Simply. The. Best. (www.esco.co.uk/people)

Hours…

  • Monday to Friday (40 hours per week) normal hours would be 8.30 am to 5.30pm with 1 hour for lunch (except during busy periods when flexible hours will be required)

What Next?

Send us your CV with a bit of blurb explaining why you’d like to become part of the ESco team, and why you believe this is the job for you to: Charlotte Manning, email address: vacancies@esco.co.uk