Assistant to Customer Service Department Manager

We are ESco

  • We are a professional publishing services and subscriptions bureau.
  • We provide quality services to professional publishers. And, we do it really well
  • We work with some of the UK’s most well-known publishers
  • We’ve been alive and thriving for over 35 years
  • We’re renowned experts – high quality, high standards
  • Our people are everything. If you’re successful, we’re successful.
  • We encourage and reward hard work whilst aiming for the best work/life balance for every member of our expanding team

As the Assistant to the Customer Service Department Manager, you will undertake a variety of duties in order to support the manager in the running of a busy customer service team.

Your Duties

  • Assisting the Manager with daily tasks and special projects, as required
  • Acting as a main point of contact to the customer service team
  • Assisting with organising and distributing the customer service workload
  • Investigating and responding to complex queries raised by customers or internal departments
  • Reviewing daily integrity checks and reports
  • Setting up and maintaining email templates
  • Documenting and updating instructions on the internal intranet system
  • Being actively involved in reviewing internal processes
  • Liaison with clients on any queries as necessary
  • Liaison with Account Managers to ensure the smooth running of all client files
  • To contribute towards the Customer Service Department workload

Who are you?

  • Excellent initiative, with the ability to troubleshoot problems whilst working under pressure
  • Thrive on working in a fast paced, highly professional environment
  • Ability to priortise and manage own workload
  • Strong analytical and organisational skills
  • A passion for learning and implementing working processes
  • Exceptional communication skills in both written and oral, with the ability to make things happen
  • A willingness to be flexible and carry out extra duties outside normal role
  • Have your own transport due to our beautiful rural location (car, bike, pony and trap, all modes accepted!)

Why ESco?

  • Superb career development; with opportunities to progress within a growing company
  • Four weeks paid annual leave and bank holidays plus a day off on your birthday
  • Excellent working environment (modern, purpose-built office setting with the peace and space of the countryside) 
  • Extensive training both now and in the future to encourage and facilitate professional growth
  • An attractive salary package based on experience and current skills
  • The team. Simply. The. Best. (
  • We’re an Investors in People company - our people are important to us. If you’re successful, we’re successful


  • Full time hours (40 hours per week)

What next?

Please send your CV with a covering email explaining why you would like to become part of the fab ESco team, and why you would excel in this role, to: Charlotte Manning, email address: