The CRM platform we use to manage client subscriptions and memberships just keeps getting better. Over the last year, we’ve commissioned 355 separate enhancements—yes, really—ranging from small UX tweaks to game-changing features that support complex membership models and power up operational efficiency.
We’ve been working closely with the development team to drive this innovation forward, and the results are already making a difference across the board.
Here’s what’s landed so far:
- We’ve rolled out a brand-new IP-based access and entitlement model for academic and institutional subscriptions—designed to meet the needs of clients like Burlington Magazine, and now available for everyone.
- Support for family and joint membership models has been expanded, giving clients like the Countryside Alliance Foundation exactly what they need, while opening the door to more flexible membership options across our client base.
- Price automation has had a serious glow-up, making it easier to handle annual increases while staying aligned with upcoming regulatory requirements.
- Aged debt reporting has been fine-tuned for clearer insight and faster decision-making.
- And we’ve streamlined refund processing to improve internal efficiency and reduce admin headaches.
Some of these changes were built to solve specific challenges for individual clients—but the best part? They’re now available to all. Whether it’s compliance, efficiency, or customer experience, we’re building tools that keep the whole ESco network one step ahead.
