Customer Service Executive
Location: Office based
Employment Type: Permanent
We provide high-quality solutions to publishers, membership organisations, charities, and businesses with a recurring customer base.
- We work with some of the UK’s most well-known publishers, charities and membership organisations
- We’ve been alive and thriving for over 40 years
- We’re renowned experts – high quality, high standards
- Our people are everything. If you’re successful, we’re successful.
- We encourage and reward hard work whilst aiming for the best work/life balance for every member of our team
As a Customer Service Executive, you will be involved in the day-to-day management of subscription services for our specialist clients. This varied and hands-on position involves supporting customers, processing subscription orders, resolving access and delivery issues, and ensuring an excellent customer experience throughout the customer journey.
Working closely with colleagues across the business, you will investigate and resolve more complex issues, provide clear and timely updates to customers and contribute to improving internal processes. This role offers excellent exposure to both customer service and operational activities, with opportunities to develop your skills and grow within the wider team.
Your Duties
- Processing orders received through post, phone, email, and third-party platforms
- Actioning outbound calling activity such as invoice chasing and Gift Aid opt-ins for existing members
- Ensure a positive customer experience
- Handling customer payment details securely and in line with procedures
- Supporting the reconciliation of financial data and ensuring accuracy across systems
- Collaborating with internal teams to identify trends, improve processes, and share insights
Who are you?
- A good working knowledge of Microsoft Word, Excel and Outlook
- Good spelling, grammar and command of English language
- Good mathematical skills with the ability to understand accountancy procedures
- Confident and friendly telephone manner
- A proactive nature with the ability to identify solutions and communicate these effectively
- Enjoy working in a fast-paced environment
- Good team player and inter-personal skills
- Have your own transport due to our beautiful rural location
Why ESco?
- Superb career development with opportunities to develop within a growing company
- A Loyalty Award Scheme where staff benefit from additional annual leave with length of service PLUS a day off on your birthday
- Excellent working environment (modern, purpose-built office setting with the peace and space of the countryside)
- A Real Living Wage employer
- The team. Simply. The. Best. (www.esco.co.uk/our-people)
- We’re an Investors in People company – our people are important to us.
Hours
- 20 – 37.5 hours per week between our core hours of 9am – 5pm