Customer Service Executive
We provide high-quality solutions to publishers, membership organisations, charities, and businesses with a recurring customer base.
- We work with some of the UK’s most well-known publishers and membership organisations
- We’ve been alive and thriving for 40 years
- We’re renowned experts – high quality, high standards
- Our people are everything. If you’re successful, we’re successful.
- We encourage and reward hard work whilst aiming for the best work/life balance for every member of our expanding team
As a Customer Service Executive, you will be involved in the day to day handling of subscription orders for our specialist clients, with the potential to grow and develop a career within a publishing services bureau. You will be responsible for working on specific publisher titles, dealing with complex issues and liaising with members of other teams to ensure a top quality service is provided at all times.
Your Duties
- Answering queries and processing orders over the phone
- Diarising inbound and outbound calls on the subscription database
- Actioning amendments on the subscription database
- Processing requests received by post, phone, email and third party websites
- Investigating queries received from customers
- Handling customer payment details securely
- Reconciliation of financial data
Who are you?
- A good working knowledge of Microsoft Word, Excel and Outlook
- Good spelling, grammar and command of English language
- Good mathematical skills with the ability to understand accountancy procedures
- Confident and friendly telephone manner with the aptitude to handle complaints when required
- A proactive nature with the ability to identify problems and communicate these effectively
- Enjoy working in a fast-paced and sometimes pressurised environment
- Excellent attention to detail with the ability to resolve queries
- Good team player and inter-personal skills
- Have your own transport due to our beautiful rural location (car, bike, pony and trap, all modes accepted!)
Why ESco?
- Superb career development with opportunities to develop within a growing company
- A Loyalty Award Scheme where staff benefit from additional annual leave with length of service PLUS a day off on your birthday.
- Excellent working environment (modern, purpose-built office setting with the peace and space of the countryside)
- A developed wellness programme which includes access to a 24/7 Employee Assistance Programme
- An attractive salary package based on experience and current skills, with an annual salary review
- The team. Simply. The. Best. (www.esco.co.uk/our-people)
- We’re an Investors in People company – our people are important to us. If you’re successful, we’re successful
Hours
- Monday to Friday – 40 hours per week