Author: Megan Walden

The CRM platform we use to manage client subscriptions and memberships just keeps getting better. Over the last year, we’ve commissioned 355 separate enhancements—yes, really—ranging from small UX tweaks to game-changing features that support complex membership models and power up operational efficiency.

Dear Clients, Partners & Friends… There’s a flurry of excitement in the air as Christmas approaches. At ESco, there is a sense of hope too for new beginnings as we ponder on what the year ahead will bring. We’re already looking under the bonnet at new tech, new roles for our fab team and new ideas for the services we offer.

On Friday 21 November, ESco’s Operations & Development Director, Alistair Wood, took to the stage at the PPA Independent Publisher Conference and Awards, where he hosted a thought-provoking roundtable session titled “Using AI to Provide High-Quality Customer Service.”

On Friday 21 November, the UK independent publishing community came together at 133 Houndsditch in London for one of the highlights of the year. The day kicked off with an inspiring morning of talks and discussions and wrapped up with an afternoon of recognition and celebration at the awards ceremony.

At ESco, we’re delighted to support our client emap in the launch of CN Intelligence, the new premium data subscription from Construction News.

On Wednesday 4 September, ESco held its first-ever AI Hack Day—a company-wide initiative designed to spark ideas, foster collaboration, and explore how AI can be used to solve real challenges across the business.

With over 93 different publications – including a mix of B2B, B2C and controlled circulation—plus 10 events, 60 newsletters and more than 80 merchandise products, Kelsey Media was managing a vast and dynamic portfolio.