Standards of Customer Care

We are committed to achieving the highest possible standard of customer service and care. Therefore we make every effort to uphold our service standards by providing:

• An efficient and reliable service
• A professional service
• A personal service

Every project at ESco is assigned a unique number and documentation is generated which includes all correspondence with the client and any other supplier included in the project chain.

Clear and concise reports are generated for ESco clients that are easy to read and clearly understandable.

All data received by ESco goes through a strict checking procedure at every stage to ensure the client’s instructions have been adhered to.

ESco has a fully documented system in place to ensure each client’s instructions are followed precisely. No project will be undertaken until our client has signed the documented interpretation of these instructions, generated by the ESco account manager including any texts/envelopes/stationery to be printed.

ESco staff are expected to be accountable for their actions and accordingly, at each stage of any project undertaken, a signature is required before the next step of the procedure is undertaken.

ESco will meet agreed deadlines, assuming data and stock has been delivered within agreed timescales.

All invoices generated will match the quotation given beforehand unless a revision has been provided due to a change in the original brief.

ESco is a BACS accredited bureau, enabling us to process direct debit payments on behalf of our clients. Becoming an accredited bureau involves strict security and data control procedures and these are audited on a regular basis by BACS.

ESco is an Investor in People organisation. This stamp of approval confirms that by ensuring our staff are fully trained and motivated, the best possible standards of customer care will be passed onto our clients.

To find out more about the services we offer, please click here.