Standards of Customer Care
We will listen carefully to what you want to achieve for your company and will deliver exactly the service that you require by agreed deadlines.
We are committed to achieving the highest possible standard of customer service and care. Therefore we make every effort to uphold our service standards by providing:
- An efficient and reliable service
- A professional service
- A personal service
Your project and every project at ESco is assigned a unique number and documentation is generated which includes all correspondence with the client and any other supplier included in the project chain.
You will receive clear and concise reports that are easy to read, clearly understandable and give you the information you require.
All jobs received by ESco go through a strict checking procedure at every stage to ensure your instructions have been adhered to.
ESco has a fully documented mailing system in place to ensure each client’s instructions are followed precisely. No project will be undertaken until you have signed the documented interpretation of these instructions, generated by the ESco account manager including any texts/envelopes/stationery to be printed.
ESco staff are expected to be accountable for their actions and accordingly, at each stage of any mailing project undertaken, a signature is required before the next step of the procedure is undertaken.
ESco will meet agreed deadlines within agreed timescales.
Your invoice will match the quotation provided unless a revision has been agreed due to a change in the original brief.
ESco is a BACS accredited bureau, enabling us to process direct debit payments on behalf of our clients. Becoming an accredited bureau involves strict security and data control procedures and these are audited on a regular basis by BACS.
ESco is an Investor in People organisation. This stamp of approval confirms that by ensuring our staff are fully trained and motivated, the best possible standards of customer care will be passed onto our clients.
To find out more about the services we offer, please click here.
