Mail Order Processing

ESco offer a full mail order processing service for any type of product you may wish to sell, from a DVD to a deckchair or just a show ticket. Processing is fully integrated with our subscriptions system giving you the opportunity to maximise the cross-selling potential to your customers.

• Top class customer service
• Comprehensive e-commerce solutions
• Integrated relational database with single customer view
• Online reports & analytics tools
• Processing of payments including invoicing
• Warehousing, pick, pack and despatch
• Despatch via any courier or postal service required

Making use of the vast experience of ESco’s customer service team, your customers will be dealt with ensuring the best possible buying experience so that they will want to purchase from you again.

Testimonials

• "We have worked with ESco for over a year now and found them to be a great partner. They are quick to respond and provide a high quality and reliable service. I would not hesitate to recommend them"
  Tim Fuller, Publisher, Premium Services, Flightglobal      Read More
• "Every member of staff we've had contact with has been friendly, helpful, and with a good knowledge of our publications and our organisation, and always on hand to take our calls and emails. We're very pleased that we made an excellent decision in choosing ESco as our mailing house."
  Sophie Scott, Marketing Officer, CABE      Read More
• "ESco has been a wonderful company to work with - responsive to our needs and efficient. It's like having an extra partner in our business."
  Mike Halls, Managing Director, Mustard Seed Publishing      Read More
• "We have always received a professional, friendly and helpful service with a quick turnaround to our requests. The team at ESco provide us with a seamless extension and overflow to the fulfilment activities we conduct in house and their knowledgeable staff are always on hand with great ideas and suggestions on how to best execute our activities and take advantage of the range of postal services available."
  Rebecca Spence, Account Director, Dewberry Redpoint      Read More
• "Subscribers are central to our publishing business. With ESco we're confident that the management of that relationship with our subscribers is in the best possible hands."
  Simon Esterson, Director, Eye Magazine      Read More
• "The team at ESco are a truly professional and dedicated bunch. The process of transferring our subscriptions and exhibitions data 18 months ago was well planned and painless and we’ve continued to receive an unrivalled level of service ever since. Nothing is too much trouble, from resolving an individual subscriber's enquiry to running a large-scale mailing campaign."
  Sarah Norman, Publisher, A Place in the Sun Magazine      Read More
• "In my experience ESco is an extremely professional and efficient company. However what really sets them apart is the level of customer service and their attention detail. When they say they will do something it gets done, which is rare and refreshing in this day and age."
  Steve Hardiman, Managing Director, Purple Media Solutions      Read More
• "In our view ESco continue to deliver the highest possible standard of services. They have introduced a wide range of online and system developments to best match our needs as a client. In a constantly changing business environment flexibility and a can-do attitude are essential. ESco offer both."
  Ada Babiuch, Marketing Manager, Media 10 Ltd      Read More
• "We have worked with ESco for 18 months first as a magazine and now as a website. They handled the transfer of our subscribers from a magazine subscription to a website (with all the customer service and technological difficulties that presented) with great care, professionalism, creativity and good humour. It's refreshing to work with a company that has a genuine can-do attitude. Their friendly staff make it a pleasure working with ESco and we look forward to a long and prosperous future with them!"
  Richard Coles, Publishing Director, The Ecologist      Read More
• "ESco continue, year after year, to provide us with their usual high level of quality and service, so much so that it’s easy to take them for granted. Their attention to detail, professionalism and can-do attitude has been instrumental in developing our business over the years. I’ve yet to find something they can’t handle."
  Ed Garcia, Audience Analytics Manager, Reed Business Information      Read More
• "As a long standing partner, we see ESco as an essential part of the process in delivering a first class service to our publisher clients. Very pro-active with a can-do attitude, it is always a pleasure to work with the team at ESco and we can always rely on them for a fast, efficient and friendly service - first class in all respects."
  Nick Barnes, Client Services Director, Quadrant      Read More
• "ESco have been effectively running our renewals for 3 years now. They have always proved to be punctual, economical and reliable."
  William Delmont, Circulation Manager, Circle Publishing      Read More
• "William Reed Publishing Ltd have been trading with ESco Business Services for approximately 10 years. They handle our circulation and subscription drives, both for new business and renewal. They are also one of the first companies we call when we have any fulfilment requirements ... In my experience, companies tend to switch their fulfilment suppliers on a regular basis, but it shows the regard we have for ESco by the length of time we have been with them. We would recommend ESco Business Services to anyone."
  Christopher Reed, Production Director, William Reed Publishing Ltd      Read More
• "Having worked with ESco for nearly two years, we have been very impressed with their professional service in running our monthly subscription mailings. Staff are always on hand to deal with our queries and are extremely helpful in accommodating our last minute ad-hoc mailings. We are delighted that we made the right decision in choosing ESco as our mailing house and look forward to continuing the relationship in the future."
  Martine Koch, Head of Membership, Countryside Alliance      Read More
• "I have enjoyed working with ESco on my direct mail campaigns. Everyone is very helpful, good natured and a pleasure to work with. I have been particularly impressed by the effort they go to, which saves me a lot of time, they also suggest ideas for improvements to my campaigns which have been very welcome!"
  Caroline Hodge, Senior Marketing Executive, Reed Business Information      Read More
• "We have been working with ESco for many years and the high level of personal service from everyone is second to none. With many time-critical mailings over the year, it is reassuring to know that the work is in the hands of true professionals."
  Lucy Marcuson, Head of Marketing, John Armit Wines Limited      Read More
• "I always choose ESco. For the last ten years I have turned to them for mailings large and small; everything I throw their way, no matter how complex, is dealt with in a friendly and accommodating manner. It's a pleasure to work with a professional team who go the extra mile ... and I have no hesitation in recommending this unique, family run enterprise."
  Simon Mooney, Sr Manager, Product Marketing, IHS Global      Read More
• "I have always found that ESco conduct themselves with complete professionalism and trust them to fulfil all of our mailings on time and to our requirements"
  Stephanie Bevan, Marketing Executive, FMC Ltd      Read More
• "Having worked with ESco for over ten years, they continue to provide a professional service in the fulfilment of our supporter mailings, always flexible to our needs. Above all, I value their personal service, which has endured despite the significant growth of their business over the years."
  Sue Hedger, Fund-Raising & Communications Manager, Yeldall Christian Centres      Read More
• "We have always received a professional, friendly and helpful service with a quick turnaround to our requests. The team at ESco provide us with a seamless extension and overflow to the fulfilment activities we conduct in house and their knowledgeable staff are always on hand with great ideas and suggestions on how to best execute our activities and take advantage of the range of postal services available."
  Rebecca Spence, Account Director, Dewberry Redpoint      Read More
• "Thank you for everything you and your team do for the Alliance, you have made my job a million times easier and it's been very comforting to know that there is a safe pair of hands overseeing all our mailings!"
  Georgina Kester, PA to Chief Executive, Countryside Alliance      Read More
• "Working with ESco has been a pleasure. ESco's service has been helpful, friendly and they always go the extra mile to help us with our data management needs."
  Andrew J. Queen, Senior Marketing Officer, RNIB      Read More
• "We greatly value our relationship with the guys at ESco. Their proactive approach has allowed us to significantly raise our game and given us the ability to really drive our consumer titles forward."
  Robin Shute, Head of Data, Digital and Marketing, Newsquest Specialist Media      Read More
• "We have worked with ESco for over 10 years and in this time they have proved over and over again to be flexible, friendly and extremely efficient in meeting our business needs. Nothing seems to be too much trouble for them and they are very knowledgeable in their field. Overall they are a joy to work with and I look forward to the next 10 years."
  Jacqueline Towell, Circulation Manager, EMAP Inform      Read More
• "We have worked with ESco for over two years and have received excellent levels of service. The team is always available at the end of a phone and always demonstrate a 'can-do' attitude."
  James Bennett, Managing Director, Televisual Media UK Ltd      Read More

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