Clients & References

ESco have long standing relationships with many blue chip companies both within the publishing sector, and other areas of industry. We also undertake regular work for several local councils and charitable organisations.

Below are a few testimonials from some of our existing clients. If you would like to see what our client's customers think of our service then click here:

'Sue and her team are extremely reliable, coming up with real solutions, and always adhering to deadlines - it’s like an extension of your own team, only more trustworthy! They go beyond what you’d ordinarily expect, and are really nice people to deal with.' Sara B Howers, Marketing Director, IQPC Singapore


'Having worked with ESco for the last two years I have always found them to uphold the highest standards of professionalism and service. Their impeccable levels of administration mean I feel completely confident in trusting them with all my subscription requirements, and their constant support has allowed me to grow our circulation' Jennifer Sproul, Sales & Marketing Manager, Market Research Society


'We have been working with ESco Business Services for the past seven years and they are always extremely professional and efficient. I feel that they care about their work on our mailings and always endeavour to offer the best possible service.' Beth Howell, Events Manager, FMC Ltd 


'We have worked with ESco for the past ten months and have have received excellent levels of service. The team is always available at the end of a phone and always demonstrate a ‘can-do’ attitude.' James Bennett, Managing Director, Televisual Media UK Ltd.


‘In a time-pressured environment and with much emphasis placed on delivering timely offers to customers, ESco have always ensured any delays experienced our end have been more than compensated in quick turnarounds to ensure our mailings are released accurately and on time. We constantly receive a personal and friendly service from everyone at the company.’ Lucy Marcuson Marketing Manager, Armit.


'I would like to thank you for all the excellent support, hard work and customer service you have provided us with to ensure that we meet deadlines and produce a good quality publication.' Adam Robertson, Manager, Investment Support, Abbey National plc


'William Reed Publishing Ltd have been trading with ESco Business Services for approximately 10 years. They handle our circulation and subscription drives, both for new business and renewal. They are also one of the first companies we call when we have any fulfilment requirements. 

...In my experience, companies tend to switch their fulfilment suppliers on a regular basis, but it shows the regard we have for ESco by the length of time we have been with them.

We would recommend ESco Business Services to anyone' Christopher Reed, Production Director , William Reed Publishing Ltd


'Every member of staff we’ve had contact with has been friendly, helpful, and with a good knowledge of our publications and our organisation, and always on hand to take our calls and emails. We’re very pleased that we made an excellent decision in choosing ESco as our mailing house.' Sophie Scott, Marketing Officer, CABE


'Flexible, efficient & easy to deal with. We have had some strange requirements, and tight deadlines - each time these are greeted with zeal & enthusiasm. We know when we’re given a schedule by ESco, it will be kept to. Not your average handling house.' Jamie Robbins, Group Operations Director, Dewberry Redpoint 


'Having worked with ESco for over ten years, they continue to provide a professional service in the fulfilment of our supporter mailings, always flexible to our needs. Above all, I value their personal service, which has endured despite the significant growth of their business over the years.' Sue Hedger, Fund-Raising & Communications Manager, Yeldall Christian Centres




Comments from our Client's Readers
Our customer service team has a wealth of experience and they're popular with the many readers they talk to. Here are some of their comments:

“..I very much appreciate your prompt, professional assistance; you could teach a lot of customer service folks how things MIGHT be done - thank you.”

“Thank you very much for your help and understanding….. I am impressed by your quick response to my message – you acted in a very customer oriented way which is very rare to be found in my home-country. Thank you very much again. I will be happy to recommend your company to my colleagues and friends.”

'Thank you very much for your email and excellent customer service. I look forward to purchasing from such an efficient company in the future. From a very impressed customer.” 

'Thank you very much; the level of customer care has been excellent. I want to thank you for the fast response and understanding.'

'Wow! Thank you very much; from total incompetence on my part, you have made this really great!'

'….you spent the extra time to determine the issue I really NEEDED instead of what I had asked for. This is above and beyond the service I am used to with other suppliers.

I am extremely delighted with the issue you sent and wanted to sincerely thank you for going that extra mile to provide me the correct one. It will be most valuable in the project I am doing. Please forward this to your supervisor, you are a real jewel in the ESco crown.''